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Terms

  • Please read our Terms and Conditions of Sale and register your agreement here.
  • The Sale cannot be completed unless you agree to the terms.
1. Please note that all transactions will be carried out in UK pounds Sterling.

If you're shopping by credit card from outside the UK, your payment will be converted automatically by your credit card company into your local currency. If you wish to check your total in other currencies click here for The Universal Currency Converter.

2. When you click on 'Accept Invoice' you will be given a choice of payment methods: Online through WorldPay, By Mail Order, or by telephone.

3. Once you have placed your order, confirmation will be sent to you via email complete with transaction and order reference numbers.

4. If you choose to pay via WorldPay you will receive a confirmation email from them when your transaction has been processed.

5. VAT is included in the item price.

6. We reserve the right to vary all postage charges from time to time. UK orders are sent by Royal Mail and all other orders by Airmail.

7. Providing products are in stock, we will despatch to the address of your choice within seven days of receiving your order (or with payments by cheque, once your cheque has cleared). Please allow approximately 5 working days for UK delivery, 7 for the rest of Europe and 10-14 for the Rest of the World. You will be notified if delays are anticipated.

Please note that delivery times for pre-orders of upcoming albums are an exception to the above, please refer to the web site for delivery estimates.

8. Returns: We give a 30-day money back guarantee. This means that, if you're not completely satisfied, providing goods are returned to us in good condition within 30 days of your purchase, we guarantee to exchange goods or refund your money. We must be notified by e-mail within 48 hours of delivery should merchandise arrive with you in a faulty condition. Please note that we are unable to exchange CDs unless they arrived with you in a faulty condition.

9.You are responsible for ensuring safe delivery of the returned item.

10. These Terms and Conditions do not affect consumer statutory rights.

11. Postage and packaging charges are here

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Big Moon Records, P.O. Box 347, KT13 9WZ U.K.      sales@tzuke.com